Refund policy

Return & Refund Policy 

Last Updated: June 2026 

At Farsan Street, every product is carefully prepared, packed, and shipped to ensure it reaches you in the best possible condition.

As our products are food items, returns and refunds are accepted only under limited circumstances.

Eligible Returns & Refunds

You may request a return, replacement, or refund if:

The product received is damaged during transit

The product received is stale, spoiled, or unfit for consumption

An incorrect product has been delivered

Requests must be raised within **24 hours of delivery**. 

How to Report an Issue

To report a damaged, stale, spoiled, or incorrect product, please contact us within 24 hours of delivery and provide:

Order number

Photographs of the outer packaging

Photographs of the product received

A brief description of the issue 

Contact Details

Email: [info@farsanstreet.com](mailto:info@farsanstreet.com)

Phone: +91 7977880896

Our team will review the details and determine the appropriate resolution. 

Return Collection

Where a return is approved, Farsan Street will arrange for the product to be collected from the delivery address, wherever serviceable.

Customers are requested not to dispose of the product until instructed by our customer support team. 

Non-Returnable Items

Due to food safety, hygiene, and quality control requirements, we cannot accept returns or provide refunds for:

Products opened and consumed without any quality issue

Products that are not damaged, spoiled, stale, or incorrect

Orders placed by mistake

Change of mind purchases

Taste or flavour preferences

Products reported after 24 hours of delivery

Products damaged due to improper storage after delivery 

Product Variations

As our products are made using traditional recipes and natural ingredients, slight variations in colour, texture, seasoning, shape, or appearance may occur from batch to batch.

These natural variations are a result of our commitment to authentic, preservative-free snacking and shall not be considered defects, quality issues, or grounds for return, replacement, or refund. 

Refunds

Once the issue has been reviewed and approved, we may offer one of the following resolutions:

Product replacement

Store credit

Refund to the original payment method. The resolution offered will depend on the nature of the issue and product availability.

Approved refunds are typically processed within **7–10 business days**.

Please note that banks, card issuers, and payment providers may take additional time to reflect the refund in your account.

Delivery & Freshness Responsibility 

To ensure maximum freshness, customers should inspect their order immediately upon delivery.

Farsan Street cannot be held responsible for product quality issues resulting from unsuccessful delivery attempts, customer unavailability, delayed acceptance of the package, incorrect delivery information, or packages left unattended after successful delivery.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact: 

Farsan Street

Email: [info@farsanstreet.com](mailto:info@farsanstreet.com)

Phone: +91 7977880896

Address:

207, Makhija Arcade

35th Road, Khar West

Mumbai – 400052

Maharashtra, India